"I deeply love curiosity-driven learning. Go figure"
Eric Willeke
Rebecca leaves Eric and Mark unsupervised this week, and the conversation winds up revolving around Mark's highlight of the week, which is his excitement as he experiences the power of cohort-based training.
The...
"At the heart of a learning organization is a shift of mind - from seeing ourselves as separate from the world to connected to the world, from seeing problems as caused by someone or something 'out there' to seeing how our actions create the problems we experience"
Peter Senge
As an...
"Test it while it feels unfinished. Otherwise, you fall in love with your solution and defend it instead of accepting feedback."
Niko Kaintantzis
As an SPC or agile change agent, how do you support your organization's mastery of Customer Centricity and Design Thinking? In this...
"This is a very real concern for how we make decisions that need to filter all the way down to what people are doing day to day. Otherwise, it's just going to stay in that ethereal layer of well-intentioned statement that doesn't actually get acted upon."
Michael Casey
This week,...
"Scream and shout that you've done good things"
Ali Hajou
As an SPC or other agile change agent, how do you help your organization turn Relentless Improvement from something you talk about to something you do? In this episode, Ali , Stephan, and Mark continue in their quest to...
"If you can get somebody to be brain melty and gooey and actually happy about it, man, go you!"
Rebecca Davis
Our second coffee club took a very wandering path. After Rebecca kicked us off talking about the RTE Summit, Eric's highlight of the week was the Princeton Panel discussion...
"I think being a leader and running an organization, especially one that's hard, that's big, is actually really hard. And it frustrates me when I read something and people are trying to make it sound easy or simple."
Rebecca Davis
As 2023 wrapped, we decided two things about the...
"You can build a hut on rotten ground, but not a skyscraper"
Niko Kaintantzis
Ali, Niko, Stephan and Mark are on a quest to help agile change agents and particularly SPCs to grow their skills and impact beyond certification. In this episode they share insights from their...
This is a guest post by Rosemary Astra-Blossom, an amazing woman I've worked with on several recent workshops and events. When she asked for guidance on how to process the results of the interviews as part of a workshop facilitation team, and I responded with "It's hard to describe, I'll have to...
This is a republished post from ~2017 that was originally hosted on ericwilleke.com. It is part of a four-part series (part 1, part 2, part 3, part 4) on how to use empathy interviews to prepare for facilitated events with unfamiliar people and teams. - Eric Willeke
The hardest part of preparing...
This is a republished post from ~2017 that was originally hosted on ericwilleke.com. It is part of a four-part series (part 1, part 2, part 3, part 4) on how to use empathy interviews to prepare for facilitated events with unfamiliar people and teams. - Eric Willeke
Empathy...
A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and...